Glowing Report for Wenta as they retain
Customer First Accreditation
Wenta has proudly retained the National Standard for Customer Service following their recent assessment by Customer First. The awarding body for ‘Putting The Customer First ®’ provided Wenta with an outstanding report that praised all aspects of the organisation.
Les Hewitson, Customer First Assessor, said: “Everything about Wenta and the way it operates is professional, efficient and productive. The range of services open to unemployed individuals and new business start-ups is staggering and the team at Wenta ensure that everyone who wants to benefit from improving their current situation in life is given the opportunity through confident, experienced advice and explanation of business benefits.”
Wenta were assessed on a range of criteria covering its customer relationships, market awareness and people. Specific areas of praise went to Wenta’s proactive approach to customer engagement and relationship management.
”Wenta is staffed by people who have a passion for what they do, are very customer focused and work within a culture of support and positive endorsement. Clearly Wenta is a great place to work and has great plans for the future. Congratulations to everyone at Wenta on a great achievement and I wish you all every success for the future.”
Customer First Chief Executive Ted Stone also commented:
”Customer service in business is a topic too often taken for granted. Everyone knows how important customer service is, and how easily organisations can lose clientele if it’s not practised correctly, yet few commit to proper assessment and accreditations like Customer First. We are really proud that Wenta have consistently demonstrated their service excellence by achieving Customer First for the fourth consecutive time. It shows real dedication and commitment to putting the customer at the heart of their service and is a great validation of the efforts of the whole team.”
Celebrating its 30th anniversary this year, Wenta has grown considerably over recent years and inspires enterprise through an array of initiatives from education and training to business support and office space facilities. To date, Wenta has advised over 18,000 clients, accommodated over 1,250 businesses and supported many thousand students in the Hertfordshire and Bedfordshire regions. With numerous exciting things in the pipeline for this year, Wenta looks to continue their exciting journey of inspiring enterprise across our home counties.
Read Customer First’s report summary on Wenta here.