Understanding your Customer: Webinar
About this event
Wenta are delighted to be partnering with Natwest Group, offering Understanding your Customer via a live webinar
Understanding who your customer is vital to ensuring your business operates as efficiently and profitably as possible, but with customer behaviour being so fluid – especially just now - remaining valuable to customers’ needs to be a regular focus.
Join this session as we explore the different ways you can focus on the problem you solve for your customer, ensuring that what you’re investing precious time and resource into is going to keep them coming back, as you adapt with them. We’ll talk about the why’s, the where’s and the how’s of Customer Discovery so that you come away with a solid understanding of what your next steps and techniques will be to continue to serve your customers.
Agenda
- What is Customer Discovery
- Solving Customer needs creatively
- Customer Personas
- Customer Validation Techniques
- Q&A
Hosted by
Stewart Smith, Local Enterprise Manager, North London
NatWest
Stewart is the local enterprise manager for North London. He works with others organisations such as Wenta Enfield to make sure local businesses thrive. In practical terms this involves helping them to grow through learning, networking and securing funding.
Stewart’s main aim is to support and deliver local events and to assist business development through his customer contacts and professional referrals.
