New! Whatsapp Business for Business

Your customers are already on WhatsApp. Is your business?

With over 3 billion people using WhatsApp worldwide, it's the app your customers already have open — and they expect a reply in minutes, not days. Email gets left unread. Phone calls get missed. A WhatsApp message lands on a screen your customer is already looking at.

This free, practical webinar walks you through everything you need to start (or improve) using WhatsApp Business — from setting up your profile correctly to using the built-in tools that turn a simple chat app into a lightweight CRM for your business.

What you'll learn:

• Why it matters — the business case for messaging customers on WhatsApp instead of (or alongside) email and phone
• Getting set up — the difference between the free WhatsApp Business App and the paid Business Platform (API), and how to build a Business Profile that works as your shop window
• The core features — how to use the Catalogue, Automated Messages, Labels and Broadcast Lists to save time and stay organised
• Doing it right — consent, data protection and the everyday habits that keep customers happy and your account in good standing

Whether you're setting up WhatsApp Business for the first time or you've been using it for a while and want to get more out of it, this session is built for a mixed audience — the first half covers the fundamentals, and the second half moves into features and habits for people ready to level up.

You'll leave with:

• A three-step plan to get your Business Profile set up (or tidied up) properly
• A clear idea of when it's worth moving from the free App to the paid Platform (API)
• Five practical next steps you can put into action the same week

This session will be recorded, and a link will be shared with everyone who registers.