Supporting businesses since 1983

Receptionist/Client Support Assistant

Who are we and what do we do? 

Wenta is a local, not for profit, social enterprise for Watford that provides free, inclusive employability and self-employment skills and advice to local residents and businesses enterprises. Through our social enterprise, we aim to deliver the UK’s most successful, inclusive support and advice to people considering, starting, and growing their own business.

Key Purpose of Role

The purpose of this role is to provide first class client service to internal and external clients via multiple communication channels as well as provide administrative support to the organisation.

Key Responsibilities 

  • First point of contact for internal and external clients
  • Receptionist duties including but not limited to:
    • Answering calls and taking messages where required
    • Ensuring visitors sign in/out
    • Manage distribution of card passes / fobs
    • Manage distribution of car park permits
    • Organising incoming and outgoing posts/parcels
    • Updating and maintaining CRM system (MS Dynamics 365)
  • Meeting room
    • Booking, preparing and maintaining the meeting room ensuring catering, equipment etc are organised effectively
  • Virtual Clients
    • Managing the end to end virtual office client journey
    • Support the growth of virtual office client base
  • Completing administrative tasks as directed by Centre Manager or Operations Manager.

The list of above duties is not exhaustive, and the individual may be required to adapt in order to response to our clients’ requirements and demands and when requested.  

Candidates are asked to submit:

  • A covering letter in support of your application expressing your interest and why you think you would be particularly suited to the role
  • A detailed CV

Please return these documents to Parvena Begum, HR and Operations Manager: parvenabegum@wenta.co.uk

Closing date: Friday 14th January 2022

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