When planning to sell your goods online there are a few regulations that you should be aware of before opening your store.
These fall under the following pieces of legislation:
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
- The Electronic Commerce (EC Directive) Regulations 2002
In addition to these regulations, depending on what you are selling online, other rules may apply. As well as complying with the rules around distance selling, an online shop will also need to follow online selling rules.
Before an order is placed
- make it clear to customers they have to pay when they place an order (for example, a ‘pay now’ button)
- display clearly how customers can pay and include delivery options and costs
- list the steps involved in a customer placing an order
- take reasonable steps to let customers correct errors in their order
- let customers know what languages are available
- make sure customers can store and reproduce your terms and conditions, for example these can be downloaded and printed off
- give your email address
- give your VAT number (if your business is registered for VAT)
- give the cost of using phone lines or other communication to complete the contract where it will cost more than the basic rate
- give a description of your goods, services or digital content - include as much information as you can
- give the total price or how this will be calculated
- give the total delivery cost or how this will be calculated
- tell them the minimum length of their contract
- give any conditions for ending rolling contracts or contracts with no clear end date
You must confirm the contract as soon as possible, for example with an email.